Collecting Personal InformationWe may collect and process the following data about you:
Personally Identifiable Information: This refers to information that let us know the specifics of who you are. When you engage in certain activities in the Website or Services, such as registering a user account, downloading and installing Application(s), playing Game(s), purchasing Virtual Money or Virtual Goods, sending and/or posting a user Content, or sending us feedback, we may ask you to provide certain information about yourself. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information. Such information may include your first and last name, mailing address, e-mail address, telephone number, credit card or other payment information.
Usage Information: We collect details of your use of our Services and the resources that you access. Such usage information include information about how and when you access or use our Services (such as Games accessed, game score, pages visited, purchase and use of Virtual Money and/or Virtual Goods, the details of your purchases, and your game play).
Interaction and Communications among Users: We collection information about (a) your interaction with other users (for example, invite, gift, sharing of your rank or level, screen-shots, etc.) and (b) your activities with respect to Services with other users through social media channels (including, social network services, messengers, and any other services which has social features like invite friends and sharing information with friends).
Technical Information: We collect general technical data pertaining to you (such as information about the device you use to access our Services, IP address, operating system, browser type, and other system information, DeviceKey, Locale);
User Communication with Webzen. If you contact us or respond to messages and communications that we send to you, we may keep a record of that correspondence. Also, when you ask our customer support team for assistance, we may collect and store from you the contact information as well as your payment information regarding the purchase of Virtual Goods of the Games to the extent reasonably necessary to provide customer support.
Such public posting or shared content will be visible to anyone who has access to our Services and may also be viewable outside of our Websites or Services. You should exercise caution in all Public Postings, as it may result in the disclosure of private information, for which Webzen is not responsible.
Information for Third Party Social Networks or Platforms: You may allow our Services to interact with a third party social network and platform, which will provide data about you to us. If you choose to connect to one of our Websites/Apps through a third-party social network such as Facebook or Game Center (for iOS devices), we may collect personal information from your profile on such third-party social networks, such as your name, username, and photograph. You should ensure that you read their terms of service and privacy policies to understand how they treat your data and what data they might share with us.
Payment: When you purchase any products or services, such as Virtual Money or Virtual Goods, through our Services (which called “In-app-purchase”), we may collect certain payment information from you on behalf of our payment service providers. When you purchase our products or services through third party platforms (such as Apple App Store, Google Play Store, or Amazon Kindle), you will be required to provide certain payment and billing information directly to such third party platforms, and we do not collect or store any payment information from you.
Friends Matching: If you log-in the Services, we may, upon your request, periodically access your contact list and/or address book on your mobile device in order to help you find any friends who may also have our Services. We will use such contact information solely for such a friends-matching service, and we will not store such information after fulfilling this purpose.
Use of information collectedWe may use the information collected from you for a variety of purposes, primarily, relating to providing our Services and information about our Services. We may also use the information for such other purpose as otherwise allowed by law.
We (or a supplier or our affiliate company acting on our behalf and only under our instructions) may use your personal information, including personally identifiable information, for the purposes of:
(a) Contacting you (for example as part of customer service or to send you updates about our Services);
(b) Managing your account and relationship with us and improving your experience when you use our Services;
(c) Researching or surveying, and asking you to participate in such research or survey, about our product or Services;
(d) Marketing and promotion of our Services or related products, including those of a third party’s products which are related to our Services (If you do not want us to use your data in this way please let us know by contacting us through Customer Center which can be found within our Services);
(e) Sending you, on our, or a third party's behalf, offers, promotions, information, newsletters, and communication regarding our Services or products and merchandises relating to our Services;
(f) Creating reports, analysis or similar services for use by us for the purposes of research or business intelligence, for example to track potential problems or trends with our Services;
(g) Measuring and analyzing effectiveness of advertising, including advertising of third parties placed within the Services;
(h) Monitoring the Services, including the Website, Games, Applications, and networks, and operation thereof;
(i) Resolving disputes or issues;
(j) Tracking purchases and usage information; and
(k) Preventing cheating, crime or fraud.
CookiesWe use "Cookies", which are text files that are stored on your computer for operation purposes, and to collect data to analyze user patterns in order to improve the browsing experience of our website. Cookies are only read by the server that placed them, and are unable to execute any code or virus. Control and access of information from first party Cookies will not be shared with any other parties.
Only non-personal information is stored and collected on an aggregated and anonymous basis from Cookies, and the use will be limited to one of below cases from our websites:
1. To remember your settings and actions so that some of the entry fields or selections from our website can be automatically completed for your convenience.
2. To gather anonymous statistics to analyze which videos were watched and/or which banner was clicked etc. to make our site more useful and interesting to our users.
3. For website operation related purposes such as login authentication.
The types of Cookies used in our website are:
1. Session Cookies are used for login authentication purposes and will be automatically deleted from your hard drive after closing your browser.
2. Persistent Cookies are used to remember your settings for predefined duration and will be automatically deleted from your hard drive upon expiry.
There may be third party server networks to serve advertisements within or in connection with our websites. Third party companies can send their own Cookies to your hard drive since your web browser must request such advertising banners from the third party network servers. However, we would only authorize third party servers to employ anonymous Cookies for anonymous targeting. We would not permit a third party server to collect information about you. If you want to prevent a third party server and/or third party service provider from sending and reading Cookies on your computer, you must visit each third party website and opt out.
Log FilesLike most Internet services, we may also use log files on the server side. The data held in log files includes your IP (Internet Protocol) address, browser type, e-mail application, Internet service provider, referring/exit Web pages, computer platform type, date/time stamp, and user activity (e.g., feature usage, user rankings, game statistics). Webzen uses server log data to analyze trends, administer the services offered through the Website; however, IP addresses are not tied to any personally identifiable information. Furthermore, we do not use Personal Data to make any automatic decision based on profiling that could affect your legal situation.
The software enabling the Website has associated log and temporary files that are stored on Webzen’s servers. These files store your account information, preference settings, system notifications as well as other data necessary to enable you to participate on the Website. Your information may also exist within regularly performed server backups.
The foregoing information is collected on an aggregated and anonymous basis.
Sharing your informationGenerally: We do provide some of our Services through contractual arrangement with affiliates, services providers, and other third parties. We and our service partners use your personal information, including personally identifiable information, to operate our Websites and to deliver their services, but we will only provide our service partners with the minimum data necessary for them to achieve the purpose of their cooperation with us.
Sharing of Non-Personally Identifiable Information: We may also provide non-personally identifiable information (where your data is on an anonymous and aggregated basis) or pseudonymized personal data about users to third party companies, including but not limited to third party advertisers (such as Facebook or Google), consultants, service providers and our affiliates to: (i) help us identify potential customers similar to our users or to serve relevant adverts to you, or (ii) help us to segment and understand our users by providing additional information so that we can send the most relevant and targeted communications possible. Please note that you may at any time notify us to stop such data sharing by contacting us directly.
Interactions with Third Party Social Networks or Platforms: You understand that where you allow your account with us to interact with any third party social network or platform, we may share data about you with your contacts (and vice versa) in order that you may enjoy playing socially. This data includes your name, your social media profile, picture and your scores and/or progress in our Games.
Business Transfer: In the unlikely event Webzen combines with another company in the future through a corporate merger, sale, acquisition, liquidation or other similar process, your personal information may be transferred with the business or a part of it, or may be sold as an asset of the business. In such cases, your Personal Data will be used for the same purpose and will be protected at least the same level as we do in this Statement through adequate security measures.
Compliance with Legal Obligations: Occasionally we may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. We will disclose personally identifiable information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our Services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
Storage of Personal Information and SecurityThe security of your personal information is important to us. We maintain appropriate technical and physical safeguards to protect your personal information against accidental or unlawful destruction or loss, alteration, unauthorized disclosure or access, use and all other unlawful forms of processing of the data in our possession. To prevent unauthorized access, loss, or misuse, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the personal information we maintain. Webzen uses industry-standard technology, such as firewalls, in an effort to protect the confidentiality of your personal information. Moreover, we encrypt your transmission of sensitive information to us (e.g., account passwords and payment-related identifiable information) via SSL (secured socket layer) protocol in the interest of heightened privacy protection and information integrity.
In addition, only employees who need the information to perform their duties are granted access to personally identifiable information. The unauthorized access or use of such information by an employee is prohibited and constitutes grounds for disciplinary action. Additionally, our information management systems are configured in such a way as to block or inhibit employees from accessing information that they have no authority to access.
Furthermore, our trusted vendors and business partners are responsible for processing or handling some of the information that we receive. These vendors and business partners are not authorized to use such information for purposes beyond those specified by us and are required to preserve the confidentiality with which we treat such information.
Access, Update, Correct or Delete Personal InformationInformation We Receive From SNS: Information that you have shared via our Services on any social network or third party platform cannot be amended or deleted by us where it is in the control of that social network or third party platform. In addition, where any third party copies information which you have made available via the use of our Services (for example, one of your friends on a social network you allow to interact with your account), we may not be able to amend or delete it because it may not be in our control.
You have a right to request access to any personal information that Webzen holds in relation to you. You may also review, update, correct or delete your personal information collected by the Website. You may also correct factual inaccuracies. Certain types of personal information that is necessary to check eligibility, such as birth date or age, cannot be deleted, but may be modified with sufficient verification of the new information. Note that we reserve the right to terminate or delete any registration or promotional entry if we believe the personal information submitted was knowingly false or fraudulent. You may at any time access and edit, update or delete your general account information by logging into the Website and accessing your account profiles page. You may also access, review, update, correct, delete, or object/limit use of Personal Data by sending an email to firstname.lastname@example.org.
To have access to your personal information, you must provide proof of identification such as full name, address, user ID, and/or information about your recent activity on the Website. We reserve the right to deny access to any user if we believe there is a question about your identity. And if the burden or expense of providing access to your personal information is disproportionate to the risks to your privacy, or if the legitimate rights of others would be violated, we may decide not to provide access to such information. Moreover, we may still retain your information in our files to resolve disputes, enforce the Terms of Service, and for technical and legal requirements and constraints related to the Website. However, we will not use such personal information for any other purpose.
Your choices regarding collection, use and distribution of your informationYou have the right to ask us not to use your personal information for marketing purposes. To change your marketing preferences, or to unsubscribe, please contact us at Customer Center in our Services.
You have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, some parts of our Services may not work properly.
You can also make changes to what data a third party social network or platform shares with us, or stop our Services interacting with that social network or platform by adjusting your settings with that third party provider, however you may find you are not able to enjoy all of the same features of our Services.
Retention and DeletionWebzen will not retain Personal Data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws/regulations. Also, when your account is terminated, deleted, or expired, all Personal Data will be deleted, unless required by applicable law to retain such Personal Data.
Links to Third Party WebsitesPlease be advised that the Website may contain certain hyperlinks to other websites. Although these websites may have privacy statements, all of these websites and their privacy statements are independent of our Website and this Statement. We are not responsible for compliance with other websites’ privacy statements or data collection practices. You should review these privacy statements carefully before providing personal information to these websites.
Special Note to ParentsWebzen does not intentionally process any Personal Data of persons under 16 years of age except for the following:.
(a) MU Archangel services in Southeast Asia region, which we may collect Personal Data of persons between ages of 12 and 18 with their express consent and upon the condition that their parents/guardian has agreed to the same.